Return Policy

Return Policy

Effective Date: September 7, 2026

At Lissavo, we carefully select home and lifestyle products designed for practical, everyday use. If there is an issue with your order, our customer support team is available to help resolve it fairly and efficiently.

1. Standard Return Policy

Except where applicable law provides otherwise, all purchases are considered final. We do not accept voluntary returns for change-of-mind purchases or standard merchandise exchanges.

This policy does not limit any non-waivable consumer rights relating to defective, damaged, misdescribed, or incorrectly supplied products.

2. Eligible Issues

You may contact us if your order:

  • Arrives damaged during transit

  • Contains a manufacturing defect

  • Includes an incorrect item

  • Is missing an item or essential component

Please inspect your package promptly and notify us within seven (7) calendar days of delivery so that we can investigate efficiently. This notice period does not restrict rights that cannot legally be waived.

3. How to Submit a Claim

Email support@lissavo.com with the subject line:

“Return/Refund Request – [Order ID]”

Please include:

  • Your Order ID and the email address used at checkout

  • A clear description of the problem

  • Photos or video showing the damage, defect, or incorrect item

  • A photo of the external shipping label and packaging, when relevant

Our team may request additional information before approving a claim.

4. Available Resolutions

After reviewing and verifying your claim, Lissavo may provide one of the following remedies, as appropriate:

  • A replacement product

  • A full refund

  • A partial refund

  • Store credit, where permitted by applicable law

The available remedy may depend on the nature of the issue, product availability, and applicable consumer protection requirements.

5. Refund Processing

Approved refunds are normally issued to the original payment method.

Please allow 7–12 business days after the refund is processed for the credit to appear, depending on your bank or payment provider.

We will send a confirmation when the refund has been issued. If the credit does not appear after the expected processing period, please contact your financial institution first and then reach out to us.

6. Exchanges and Replacements

We do not offer standard exchanges for unwanted or change-of-mind purchases.

Replacements are available only for claims involving products that are damaged, defective, incorrect, or missing and have been approved by our support team.

For health, hygiene, or safety reasons, opened or used products may not qualify for a voluntary return where such returns are otherwise permitted.

7. Return Shipping

If a return is approved, Lissavo will provide written return instructions and the designated return address.

Please do not send any product back before receiving return authorization from our customer support team.

Approved returns should be shipped to:

Return Address:
Michele Smith
6480 Sharon Woods Blvd
Columbus, OH 43229
United States

Customers are responsible for ensuring that returned packages include sufficient tracking information and are properly packaged to prevent damage during transportation.

Responsibility for return shipping costs will be determined according to the circumstances of the claim, our written instructions, and applicable law.

8. Unauthorized Returns

Please do not send products to any address without prior written approval from Lissavo.

Unauthorized packages may be refused or may not qualify for a refund or replacement, to the extent permitted by law.

9. Order Cancellations and Shipping Delays

Cancellation requests must be submitted before an order enters fulfillment.

Once an order has been processed or dispatched, cancellation may no longer be possible.

If we cannot ship an order within the time stated at checkout or otherwise required by applicable law, we will provide an appropriate delay notice and, where required, offer the option to accept the delay or cancel the order for a prompt refund.

10. Statutory Consumer Rights

Nothing in this policy excludes or restricts consumer rights that apply under mandatory local law.

Customers in the European Economic Area and other jurisdictions may have additional rights relating to withdrawal periods, defective goods, repairs, replacements, price reductions, or refunds. Where such rights apply, they remain unaffected by this policy.

11. Customer Support

For return, replacement, or refund requests, please contact:

Company Address:
1314 Laurenwood Way
Littleton, CO 80129
United States