Terms of service

Terms of Service

Last Updated: [Insert Date]

Welcome to Lissavo. These Terms of Service (the “Terms”) govern your access to and use of the Lissavo website, online store, and related services (collectively, the “Platform”). The Platform is operated by Orion Nexus LLC, 1314 Laurenwood Way, Littleton, CO 80129, United States (“Lissavo,” “we,” “us,” or “our”). Lissavo offers kitchen and bathroom supplies and related home products.

By accessing, browsing, creating an account on, or placing an order through the Platform, you acknowledge that you have read and agree to these Terms. If you do not agree, please do not use the Platform.

1. Eligibility and Incorporated Policies

You must be at least 18 years old, or the age of majority where you live, to place an order. If you are under that age, you may use the Platform only with the involvement and supervision of a parent or legal guardian who agrees to these Terms.

Our Privacy Policy, Shipping Policy, Return & Refund Policy, product-specific terms, and any terms shown at checkout are incorporated into these Terms by reference. If an order-specific term conflicts with these Terms, the order-specific term will control that order to the extent of the conflict.

2. Account Information and Security

You agree to provide accurate, complete, and current billing, contact, and delivery information and to update it when it changes. You are responsible for keeping your account credentials confidential and for all activity conducted through your account. Notify us promptly at support@lissavo.com if you suspect unauthorized access. We may suspend or close an account, refuse service, or cancel orders when we reasonably believe that information is inaccurate, an account is compromised, or these Terms have been violated.

3. Product Information and Safe Use

We try to keep product descriptions, dimensions, colors, photographs, availability, and pricing accurate. Minor differences may occur because of screen settings, manufacturing updates, packaging changes, or measurement tolerances. We may correct errors and update product information at any time.

Read and follow all product labels, warnings, care instructions, and installation instructions before use. Inspect products before use and do not use any item that is damaged, defective, or unsuitable for its intended purpose. Use kitchen and bathroom products only as directed and obtain qualified professional help when installation or modification requires it. Unless a product page expressly states otherwise, products are not intended for medical, industrial, or other specialized uses.

For products that contact food or drinking water, follow the product page and packaging instructions concerning materials, cleaning, and intended use. For installed products, you are responsible for complying with applicable building, plumbing, electrical, and other local requirements.

You are responsible for determining whether a product is appropriate for your home and intended use. Nothing in these Terms excludes or limits any consumer, product-safety, or other right or remedy that cannot lawfully be excluded or limited.

4. Orders, Acceptance, and Cancellation

Submitting an order is an offer to purchase. We may accept, reject, or cancel an order, in whole or in part, before shipment for reasons including inventory limitations, pricing or listing errors, suspected fraud, payment issues, shipping restrictions, or violation of these Terms. If we cancel an order after payment has been processed, we will issue a refund to the original payment method, unless applicable law requires another method.

An order confirmation confirms that we received your order; it does not guarantee acceptance or availability unless we expressly state otherwise. We may limit quantities, restrict orders that appear intended for resale or automated purchasing, and request additional information to verify an order.

5. Prices, Payment, Taxes, and Promotions

Unless otherwise stated, prices are shown in U.S. dollars. Applicable taxes, shipping charges, and other fees will be displayed at checkout or otherwise disclosed before you complete your purchase. We may correct pricing or tax errors and cancel affected orders, with a refund where appropriate.

You authorize us and our payment processors to charge the payment method you provide for the total shown at checkout. You represent that you are authorized to use that payment method. Promotions, discounts, and coupon codes are subject to their stated terms, may be limited or discontinued, and may not be combined unless expressly permitted. You must not use a payment method fraudulently or initiate a chargeback for a valid charge without first contacting us to resolve the issue.

6. Shipping and Delivery

We will display available shipping options and an estimated delivery timeframe at checkout or in your order confirmation. Estimates are not guarantees unless we expressly identify them as guaranteed. You are responsible for providing a complete and accurate delivery address and for any additional costs caused by an incorrect address or refused delivery.

We will maintain a reasonable basis for any advertised shipping timeframe and will handle shipping delays in accordance with applicable law. If we cannot ship within a promised timeframe or another period required by law, we will provide the notice, cancellation option, refund, or consent-to-delay process required by law.

Unless applicable law or an order-specific term provides otherwise, title to and risk of loss for a product pass to you when the product is delivered to the shipping address you provided. We are not responsible for delays, loss, or damage caused by events outside our reasonable control or by inaccurate delivery information, except where applicable law provides otherwise. For international orders, you are responsible for customs requirements, duties, and import taxes unless the checkout page states otherwise.

7. Returns, Refunds, and Order Changes

Returns, exchanges, refunds, and eligible order changes are governed by our Return & Refund Policy. Please review that policy before purchasing. If a product arrives damaged, defective, or materially different from its description, contact us as soon as reasonably possible at support@lissavo.com with your order number and photographs or other supporting information.

Refunds are generally issued to the original payment method and may take additional time to appear because of bank or payment-processor processing. Nothing in this section limits rights or remedies that cannot be waived under applicable law.

8. Reviews, Feedback, and User Content

You may submit reviews, ratings, photographs, videos, suggestions, or other content (“User Content”) only if you have the necessary rights to do so. User Content must be truthful, relevant, lawful, non-defamatory, and free of malware. Do not submit confidential information, another person’s personal information without permission, deceptive reviews, or content that infringes intellectual-property or other rights.

You retain ownership of your User Content. By submitting it, you grant Lissavo and its affiliates, service providers, and marketing partners a worldwide, non-exclusive, perpetual, irrevocable, royalty-free, transferable, and sublicensable license to host, store, reproduce, modify, adapt, translate, publish, distribute, display, perform, and otherwise use the User Content in connection with operating, improving, and promoting the Platform and our products, in any media. You will not be entitled to compensation for these uses. Where required by law, we will obtain any additional permission necessary for a particular use.

We may, but are not required to, review, moderate, refuse, or remove User Content at any time. We do not endorse opinions expressed in User Content.

9. Intellectual Property and Limited License

The Platform and its contents—including text, product photographs, graphics, logos, trademarks, designs, layouts, software, and other materials—are owned by Orion Nexus LLC or its licensors and are protected by applicable intellectual-property laws.

Subject to these Terms, we grant you a limited, revocable, non-exclusive, non-transferable license to access and use the Platform for your personal, non-commercial purposes. You may not copy, reproduce, republish, sell, license, distribute, modify, create derivative works from, frame, mirror, reverse engineer, decompile, scrape, data-mine, or commercially exploit the Platform or its content, except as expressly permitted by us or by applicable law. Lissavo names, logos, and marks may not be used without our prior written permission.

10. Prohibited Conduct

You may not:

  • violate any applicable law, regulation, or third-party right;

  • impersonate another person or misrepresent your identity, affiliation, or the origin of an order or message;

  • upload viruses, malware, harmful code, or material intended to disrupt the Platform;

  • probe, scan, overload, interfere with, or bypass security or access controls;

  • use bots, crawlers, scrapers, or other automated tools to collect product information, customer information, or Platform data without our written permission;

  • attempt to gain unauthorized access to accounts, systems, or networks;

  • submit fraudulent orders, abusive communications, or misleading reviews; or

  • use the Platform to resell, compete with, or commercially exploit Lissavo content or products without our written authorization.

We may investigate suspected violations and may suspend or terminate access, cancel orders, or take other lawful action.

11. Third-Party Services and Links

The Platform may use or link to third-party payment processors, carriers, applications, social-media services, or websites. Third parties operate under their own terms and privacy policies. Lissavo does not control and, to the extent permitted by law, is not responsible for third-party content, availability, security, or practices. A link or integration does not constitute an endorsement.

12. Privacy

Our collection and use of personal information are described in our Privacy Policy. By using the Platform, you acknowledge that information may be processed as described in that policy and as otherwise permitted by applicable law. Do not send sensitive personal or payment information by email unless we specifically request it through a secure process.

13. Electronic Communications

When you visit the Platform, create an account, place an order, or contact us, you agree that we may provide transactional notices, order confirmations, receipts, customer-service responses, policy updates, and other communications electronically by email, text message where you have separately opted in, or notices posted on the Platform. To the extent required by law, we will obtain any consent and provide any disclosures needed for electronic records. You may request a paper copy of an electronic record by contacting support@lissavo.com. Opting out of marketing communications does not prevent us from sending service or transaction-related messages.

14. Copyright Complaints and DMCA Notices

If you believe that material on the Platform infringes your copyright, send a written notice to our designated contact with:

  • an electronic or physical signature of the copyright owner or authorized agent;

  • identification of the copyrighted work claimed to be infringed;

  • identification of the allegedly infringing material and its specific URL or other location on the Platform;

  • your name, mailing address, telephone number, and email address;

  • a good-faith statement that the use is not authorized by the copyright owner, its agent, or the law; and

  • a statement, under penalty of perjury, that the information in the notice is accurate and that you are authorized to act for the copyright owner.

DMCA/Copyright Contact:
Orion Nexus LLC — Attn: Copyright Agent
1314 Laurenwood Way
Littleton, CO 80129, United States
Email: support@lissavo.com
Phone: +1 850-464-2717

We may remove or disable access to material that is alleged to be infringing and may terminate repeat infringers where appropriate. A person whose material was removed may submit a counter-notification containing the information required by applicable law.

15. Disclaimer of Warranties

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE PLATFORM, ITS CONTENT, AND PRODUCTS ARE PROVIDED “AS IS” AND “AS AVAILABLE.” LISSAVO DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, EXCEPT FOR ANY EXPRESS WARRANTY WE PROVIDE AND ANY WARRANTY OR RIGHT THAT CANNOT LAWFULLY BE DISCLAIMED.

WE DO NOT WARRANT THAT THE PLATFORM OR ANY PRODUCT INFORMATION WILL BE ACCURATE, COMPLETE, CURRENT, SECURE, UNINTERRUPTED, ERROR-FREE, OR FREE OF VIRUSES, OR THAT A PRODUCT WILL MEET YOUR PARTICULAR REQUIREMENTS. THIS DISCLAIMER DOES NOT LIMIT LIABILITY OR REMEDIES THAT APPLICABLE LAW DOES NOT ALLOW US TO LIMIT.

16. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, ORION NEXUS LLC AND ITS OWNERS, OFFICERS, EMPLOYEES, AFFILIATES, SERVICE PROVIDERS, AND CARRIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO THE PLATFORM, PRODUCTS, ORDERS, DELIVERY, DELAYS, COMMUNICATIONS, OR THIRD-PARTY SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE FULLEST EXTENT PERMITTED BY LAW, OUR TOTAL AGGREGATE LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATED TO THESE TERMS OR AN ORDER WILL NOT EXCEED THE AMOUNT YOU PAID TO LISSAVO FOR THE PRODUCT OR ORDER GIVING RISE TO THE CLAIM DURING THE TWELVE MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.

These limitations do not apply to liability that cannot legally be limited, including liability for fraud, willful misconduct, or personal injury or death caused by negligence where such limitation is prohibited. Some jurisdictions do not allow certain exclusions or limitations, so some of the above provisions may not apply to you.

17. Indemnification

To the fullest extent permitted by law, you agree to defend, indemnify, and hold harmless Orion Nexus LLC and its owners, officers, employees, affiliates, contractors, service providers, and carriers from claims, losses, liabilities, damages, penalties, costs, and reasonable attorneys’ fees arising out of or related to your breach of these Terms, unlawful conduct, misuse of a product or the Platform, User Content, or infringement of another person’s rights. This obligation does not require you to indemnify a party for that party’s own fraud, willful misconduct, or liability that cannot lawfully be shifted to you.

18. Force Majeure

Lissavo is not responsible for delay or failure to perform caused by events beyond our reasonable control, including natural disasters, severe weather, fire, epidemic or pandemic, war, terrorism, civil unrest, labor disputes, carrier or port disruptions, supply shortages, power or telecommunications failures, cyber incidents, or government actions. This section does not eliminate any refund, cancellation, or other obligation that applicable law requires us to provide.

19. Governing Law and Disputes

These Terms and any dispute arising out of or relating to the Platform or an order are governed by the laws of the State of Colorado, without regard to conflict-of-law rules, except to the extent another law cannot be waived or displaced.

To the fullest extent permitted by law, any court proceeding must be brought in a state court located in Colorado or in the United States District Court for the District of Colorado, and you consent to those courts’ jurisdiction and venue. Nothing in this section prevents a party from bringing an eligible claim in small-claims court or seeking a remedy that cannot lawfully be waived.

To the fullest extent permitted by applicable law, any claim or cause of action arising out of or relating to the Platform or these Terms must be filed within one (1) year after it accrues; otherwise, it is permanently barred.

20. Changes to These Terms

We may revise these Terms from time to time. The revised version will be posted on the Platform with a new “Last Updated” date. Unless applicable law requires otherwise, changes become effective when posted. Your continued use of the Platform after the effective date means that you accept the revised Terms. Changes will not retroactively alter an order that we already accepted unless required by law or agreed with you.

21. Severability, No Waiver, and Assignment

If any provision of these Terms is found invalid or unenforceable, it will be enforced to the maximum extent permitted and the remaining provisions will remain in effect. Our failure to enforce a provision is not a waiver of our right to enforce it later. You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign these Terms to an affiliate, successor, or purchaser of our business or assets, subject to applicable law.

22. Entire Agreement

These Terms, the policies incorporated by reference, and any order-specific terms constitute the entire agreement between you and Orion Nexus LLC regarding your use of the Platform and supersede prior or contemporaneous understandings on that subject, except for any separate written agreement we expressly make with you.

23. Contact Information

If you have questions about these Terms, please contact us:

Brand: Lissavo
Company: Orion Nexus LLC
Address: 1314 Laurenwood Way, Littleton, CO 80129, United States
Email: support@lissavo.com
Phone: +1 850-464-2717